Question 1

Is this a real doctor or just an AI?

Accepted Answer

Tricho handles intake and daily support. Every treatment plan is prescribed by an MCI-registered dermatologist who reviews your screening and photos. AI is the screening assistant; doctors make the diagnosis.

Question 2

How long before I see results?

Accepted Answer

Shedding often shifts in 4-6 weeks. Visible change typically 10-12 weeks. NewProof photos at Day 30/60/90 keep it honest. Results vary.

Question 3

Is my data safe?

Accepted Answer

DP Act 2023. Stored in India, never leaves. Export or delete anytime from your Consent Centre. Every photo and prescription has an audit trail.

Question 4

What if I get side effects?

Accepted Answer

Day 7 we ask you directly. Any concern leads to a coach callback within 4 hours; severe concerns escalate to your dermatologist immediately. Side effects are discussed openly, always.

Question 5

Can women use NewHair?

Accepted Answer

Yes - first-class, not an afterthought. Protocols for female pattern hair loss, PCOS-related and postpartum shedding. Female dermatologist on request.

Question 6

Do I need an app?

Accepted Answer

No. The whole journey works on WhatsApp and web. The app is optional for photo tracking.

Question 7

How much does it cost?

Accepted Answer

Plans are one-time bundles — you approve every item and its price before paying. OTC essentials start at the lower end; the doctor-supervised plans sit above. Recurring delivery is coming soon, and we will announce it rather than auto-enrol you. No subscription, no commitment, no hidden fees.

Question 8

Why do I need a prescription for hair loss?

Accepted Answer

Because the effective treatments are Schedule H - a real doctor must review you first. We make that free and fast (24h). The wall is the safety feature.

Question 9

Will anyone know?

Accepted Answer

Discreet packaging, no brand on the box, confidential consults. WhatsApp-first means no app icon either.

Question 10

I live in a small town - is this for me?

Accepted Answer

It was built for you. Dermatologists from anywhere in India, plan delivered to your door.

Question 11

What if it does not work for me?

Accepted Answer

What is still alive is real - but biology varies. Your doctor adjusts the protocol at each review, and honest timelines are on every plan page. No guarantees - anyone promising them is lying to you.

Everything you are wondering.